Communication Flow in an Organization - myassignmenthelp.com

Question: Discuss about theCommunication Flow in an Organizationfor Presentation. Answer: Introduction Communication plays a very important role in an organization, communication has to be very effective, interpersonal communication also very important in an organization, for achieving goals and objectives set. The report explores and investigates the relevance of communication in an organization, from the perspective of a representative of the organization. The report aslso includes the benefits of intercultural communication, its relevance and the issues that occur because of it. Method To investigate communicative the methods used for communication, an in-depth interview method was used. The interview conducted used a qualitative research formula that included the perspective of a representative of a specific organization Intercultural communication- According to the interviewee the intercultural communication in the organization has helped the organization helped a great deal to understand the tastes and preferences of the employees of different ethnic value. People with different ethnic value have different learning and experiences due to the cultural environment they have been living, their knowledge, personality, perception, attitude differs depending on the various situations, all these factor results in the organization having a different opinions an ideas, which increases the efficiency of the organization. Presentation and Persuasion The interviewee said that his organization uses both the traditional as well as the modern technologies for presentation as per the requirement. The interviewee further added that if there any new product that is about to be launched then the organization uses audio visual techniques for presentation for informing the details of the products to the people, for training the employees both audio visual presentations as well as traditional methods are used for presentation. When asked about the ways that the organization uses to persuade its customers, the interviewee said that the customers are persuaded through face to face interaction session, where the customers get opportunity to clear their doubts or any other issues related to the product or the services. Meetings According to the interviewee, the meetings in the organization is conducted very frequently, the meetings are conducted once in a week , where the operations carried out throughout the week is being discussed. The problems and main issues affecting the operations are also discussed, employees and the supervisors are suggested about the various ways the operational efficiency can be increased, meetings are also conducted whenever there is a very important information that needs to be shared or any task related changes needs to be communicated. The interviewee further added that the meetings in his organization allows the full participation of all its employees irrespective of the position he holds, all employees are free to share their experience. Put forth their problems and even provide suggestions. Trust Conflict and Resolution When the interviewee was asked about the events of trust and conflicts, he shared two such events. The first when one of the customers when a wrong order was delivered to the customer, the customer was very angry so the company decided to offer a gift coupon to the customer apart from his own good that was required to be delivered. The issue was later resolved and the customer till today is the organizations loyal customer. Another incident that the interviewee discussed was about the conflict occurred in the organization between two managers because of grapevines within the organization, the matter was later resolved and it was found that it was because of some miscommunication, since then the organization discourages informal groups that hamper the team spirit of the organization. Discussion Intercultural Communication People those who are Intercultural sensitive have a wide outlook things, they can very maturely understand the feelings and emotions of other people, empathize with them, and even respect their thinking, this allows a broader concept of the environment and also helps in understanding the people in terms of their needs, motivation, which is a very complex task. Having people from different ethnic background will give the organization an opportunity to look into a variety of ideas, given by the employees different ethnic background, therefore intercultural communication is very important for a organizations growth (Schnackenberg and Tomlinson 2016). Intercultural insensitive factors of the organization as per the interviewee were , that some of staffs discouraged to communicate to people who were not of their ethnic background. There were interactions limited to work, which is not good for the organization, for team building as well as creating a healthy work environment for people of different ethnic background (Chaney and Martin 2013). Presentation and Persuasion Persuasion is influencing people to get things done which would not have been done, persuasion is usually done with logical arguments and reasoning, shouting, debating, threatening and using ones power to persuade others is a very wrong method of persuasion. The arguments should be very logical so that the customers happily get persuaded. Presentation is a way of communication, traditional methods involves lectures, use of charts, modern methods involve the use of audio visual techniques for presentation, which are very effective for the communication purpose, it makes the boring training sessions, or seminars interesting and the message can be communicated very effectively (Brezina and Smith 2017). Trust and Conflicts Trusts play a very important role, the employees in the organization trusted and supported their employer, the employer also trusted and supported his or her employees, and this created a healthy employee employer relation in the organization. Customers also trust on the product and service they are provided, and hence the organization was successful in creating a goodwill in the market, it is the duty of the organization to gain the trust of its customers if it wants to stay in the market for long term. Whenever there were trust and conflict issues in the organization, proper reasons were given to persuade the customers, so that the trust of the employees does not break, and the organization succeeded in its endeavours (Jarratt and Ceric 2015). Meetings Meetings are the events were important and crucial matters related to the organization are discussed. It allows communication between the employees and employer, in the organization according to the interviewee, the meetings conducted are for knowing the companys progress, work related problems are discussed and recommendations are also given, all the employees are encouraged to give their suggestions and participate in the discussions of the organization (Neuliep 2017). Recommendations The main problem in the organization was the in its intercultural communication where some of the employees avoided to interact with employees with a different ethnic background from them. The organization should conduct sessions, organize events where the employees can interact and get to know each other, so that the employees interaction does not restrict up to tasks, this will be beneficial for building a healthy environment in the organization. Conclusion It can be concluded that intercultural communication plays a very important role in an organization for its growth, not just in monetary terms but also in terms of building a good and healthy relationship between employees, conflict issues cannot be avoided but definitely can be resolved by using effective ways of persuasion that involves logical reasoning. References Brezina, M. and Smith, A., Yahoo! Inc., 2017.Presentation of organized personal and public data using communication mediums. U.S. Patent 9,584,343. Chaney, L. and Martin, J., 2013.Intercultural business communication. Pearson Higher Ed. Cornelissen, J. and Cornelissen, J.P., 2017.Corporate communication: A guide to theory and practice. Sage. Harris, J.D., Moriarty, B. and Wicks, A.C. eds., 2014.Public trust in business. Cambridge University Press. Jarratt, D. and Ceric, A., 2015. The complexity of trust in business collaborations.Australasian Marketing Journal (AMJ),23(1), pp.2-12. Miller, A., Balapuria, M. and Sesay, M.M.M., 2015. Facilitating Project Success by Eliminating Interpersonal Conflicts.Journal of Information Technology and Economic Development,6(1), p.41. Neuliep, J.W., 2017. 15 Ethnocentrism and intercultural communication.Intercultural Communication,9, p.331. Niki?, G., Mitrovi?, M. and Travica, V., 2014. The quality of business communications depending on attachment style, social emotional competences and personality traits.Industrija,42(4), pp.79-97. Shaw, K., 2015. The Influence of Culture and Customs on International Business Communications.Editorial Board Members,14(9), pp.430-436. Schnackenberg, A.K. and Tomlinson, E.C., 2016. Organizational transparency: A new perspective on managing trust in organization-stakeholder relationships.Journal of Management,42(7), pp.1784-1810.